‘Access by patients of their own records is an important corollary of access by clinicians. Only when patients know the contents of their record can they ensure its accuracy and give informed consent for disclosure’ Good practice guidelines for general practice electronic patient records, GPC and DOH September 2003 PAERS Limited is a small independent company set up by doctors to provide tools for General Practitioners to enhance services for their patients through the use of touch screen kiosk technology. PAERS was established as a company in the summer of 2003, building on the success of a pilot project providing patients access to their own electronic medical record in a progressive practice in South East London. Kiosks are currently being installed in practices across other parts of London. Currently there are two PAERS Kiosks available: PAERS Records 'A self-contained system which allows patients to access and navigate around their GP electronic medical record autonomously, and which provides them with the information that they need to understand the medical terminology.' PAERS Arrivals 'A self-contained system which allows patients to independently"Arrive" themselves for an appointment at the practice. The patient is informed of who they are seeing and the approximate wait until their appointment. The practice administrative system is updated to reflect the arrival of the patient.’   ‘Patients have the right to see their medical records, though in practice much communication between professionals is not available to the patient concerned. Patients often do not know why they are being referred, or what is being said about them.’ The NHS Plan, Information to empower patients